The Good Practice Company
Department: Customer Service & Support
Location: Remote (Work From Home)
Employment Type: Full Time
Industry: Healthcare
Salary: NGN 75,000 – 150,000
Application Method: Easy Apply
Status: New
Job Summary
We are seeking a dedicated and compassionate Customer Service Representative to provide outstanding remote support. In this role, you will serve as the first point of contact for clients, delivering exceptional service to ensure a positive customer experience.
Minimum Qualification: Degree
Experience Level: Entry level
Experience Length: 1 year
Job Description/Requirements
Responsibilities:
Customer Interaction:
- Act as the initial point of contact for clients via phone, email, and online channels.
- Provide accurate information on our healthcare and social care services.
- Address inquiries, complaints, and requests with professionalism and courtesy.
Issue Resolution:
- Quickly identify and resolve client concerns.
- Escalate complex issues to relevant departments or supervisors when necessary.
- Follow up to confirm full resolution and client satisfaction.
Record Keeping:
- Maintain accurate records of client interactions and transactions.
- Update client information in the database.
- Prepare reports on customer service activities and trends.
Communication:
- Communicate effectively to understand client needs and offer suitable solutions.
- Collaborate with other teams to ensure smooth service delivery.
- Inform clients about new services, promotions, and updates.
Service Improvement:
- Gather feedback to enhance service quality.
- Participate in training and team meetings to stay updated on company policies.
- Contribute to developing new customer service strategies.
Requirements:
- Previous customer service experience, preferably in healthcare or social care.
- Strong verbal and written communication skills.
- Excellent problem-solving skills and attention to detail.
- Ability to stay calm under pressure.
- Proficiency in customer service software and databases.
- A passion for helping others and improving customer experiences.
Additional Requirements:
- Flexibility to work evenings and weekends as needed.
- Knowledge of UK health and social care services and regulations is a plus.
- Positive attitude and a collaborative, team-oriented approach.